Amanda Knapp
Pro:Direct Sport is a trusted and authorised retailer that offers premium sports gear, fresh drops, and next-level performance wear. It is the world's largest online performance sports and sports fashion store, specialising in various sports, including basketball. Pro:Direct Basketball, a branch of Pro:Direct Sports Limited, offers a wide variety of basketball shoes, jerseys, balls, and other basketball gear. While Pro:Direct Sport has generally positive reviews, its soccer branch has received negative feedback, with some customers reporting issues with deliveries and customer service.
| Characteristics | Values |
|---|---|
| TrustScore | 4.3/5 |
| Number of reviews | 159,846 |
| Overall rating | Excellent |
| Product quality | Good |
| Shipping time | Less than 2 days |
| Shipping cost | Worldwide delivery from £3.99 |
| Return policy | Simple and easy, free from the UK |
| Payment methods | Paypal, Klarna |
| Product range | Basketball shoes, clothing, equipment, NBA jerseys, basketballs, fan apparel, team wear |
| Product brands | Adidas, Nike, Jordan, Under Armour |
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What You'll Learn
Pro:Direct Sport's Trustpilot rating
Pro:Direct Sport, the world's largest online performance sports and sports fashion store, has a rating of 4.3 out of 5 stars on Trustpilot, with over 159,846 reviews. The company, which includes Pro:Direct Basketball, specialises in a variety of sports, including football, running, basketball, rugby, cricket, tennis, and golf.
Pro:Direct Sport is a trusted and authorised retailer that works closely with top performance sports and lifestyle brands. They offer a wide selection of premium gear, fresh drops, and next-level performance wear. The company guarantees that all items are absolutely genuine and of high quality. They also offer simple and easy returns, with free returns from the UK if you join one of their clubs.
While the majority of reviews on Trustpilot are positive, there are some negative reviews as well. Some customers have complained about issues with orders, customer service, and warranties. For example, some customers have reported problems with orders not being dispatched or delivered, while others have experienced difficulties with returns and refunds.
On other review sites, such as Sitejabber, Pro:Direct Soccer, another branch of Pro-Direct Sport, has received lower ratings. On Sitejabber, the company has a rating of 1.6 stars out of 5 from 222 reviews, with some customers expressing dissatisfaction with their purchases and customer service.
Overall, Pro:Direct Sport, including Pro:Direct Basketball, has a generally positive reputation on Trustpilot, with a rating of 4.3 out of 5 stars. However, there are some negative reviews highlighting issues with orders, customer service, and warranties.
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Pro:Direct Sport's customer service
Pro:Direct Sport is a trusted and authorised retailer that collaborates with top performance sports and lifestyle brands. They offer a wide selection of premium sports gear, fresh drops, and performance wear. They are the world's largest online performance sports and sports fashion store, specialising in football, running, basketball, rugby, cricket, tennis, and golf. They are committed to providing the best customer service and invite customers to leave honest ratings and reviews to help them improve.
Pro:Direct Sport has a rating of 4.3 out of 5 stars on Trustpilot, with over 159,846 reviews. Most customers are satisfied with their purchases and the company's commitment to providing authentic and high-quality products. The reviews highlight the company's fast dispatch, worldwide delivery, safe payment methods, and easy returns.
However, there are also negative reviews, with some customers expressing dissatisfaction with the quality of the products and the customer service they received. Some customers have reported issues with defective products and difficulties in obtaining refunds or replacements. There are also a few complaints about high shipping costs and delays in delivery.
Pro:Direct Sport encourages customers to contact their Customer Service Team via email or live chat for any issues or enquiries. They are dedicated to responding to emails within 24 hours, seven days a week, and provide comprehensive Help & FAQs on their website to answer common questions and concerns.
Overall, Pro:Direct Sport is a reputable and trusted retailer that offers a wide range of sports products and is committed to providing a good customer experience. While there may be occasional issues, their dedication to responding to customer feedback and resolving problems is positive.
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Pro:Direct Basketball's product quality
Pro:Direct Basketball is a branch of Pro-Direct Sports Limited, which is the world's largest online performance sports and sports fashion store. They offer a wide variety of basketball shoes from most of the biggest brands in the industry, including Adidas, Nike, Jordan, and Under Armour. They also offer trainers such as Air Jordan, Air Max, and many more. In addition to footwear, Pro:Direct Basketball also offers an extensive range of products, including NBA jerseys, basketballs, accessories, women's and children's shoes and clothing, and team wear. They also have products in collaboration with NBA stars like Giannis Antetokounmpo, LeBron James, James Harden, and Russell Westbrook.
Pro:Direct Basketball asserts that their products are of high quality and performance. One reviewer on BritainReviews.co.uk attests to this, stating that they were glad they purchased from Pro:Direct Basketball because they knew their products were of good quality and standard. The reviewer also mentioned that the products were delivered within 48 hours and that they were still serving them well.
However, it is important to consider that Pro:Direct Sport, the parent company of Pro:Direct Basketball, has received mixed reviews regarding product quality and customer service. On Trustpilot, Pro:Direct Sport has an "Excellent" rating of 4.3 out of 5 stars from 159,846 customers. While many customers have had positive experiences, there are also negative reviews mentioning issues with product defects and customer service. For example, one reviewer mentioned that their Nike boots ripped after two wears, and another reviewer stated that their Adidas football boots showed excessive wear and tear after only one use.
In contrast, reviews for Pro:Direct Soccer, another branch of Pro-Direct Sport, on Sitejabber indicate that most customers are generally dissatisfied with their purchases, with a rating of 1.6 stars from 222 reviews. Several reviewers mentioned issues with delivery and customer service. It is worth noting that these reviews are specific to Pro:Direct Soccer and may not reflect the experiences of customers who purchased from Pro:Direct Basketball.
Overall, while Pro:Direct Basketball claims to offer high-quality products and has received some positive reviews, there are also mixed reviews for the parent company, Pro:Direct Sport, regarding product quality and customer service across different branches. Customers considering purchasing from Pro:Direct Basketball should take into account the specific products they are interested in, the return and warranty policies, and the potential risks based on other customers' experiences.
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$31.09
$199.99 $299.99
Pro:Direct Basketball's delivery
Pro:Direct Basketball is a branch of Pro-Direct Sports Limited, which is the world's largest online performance sports and sports fashion store. They offer worldwide delivery from £3.99 and provide free UK returns for members of their PD Club.
Pro:Direct Sport has a rating of 4.3/5 on Trustpilot, with over 159,846 reviews. Reviews mention that the company is committed to providing best-in-class customer service and that they guarantee the authenticity and quality of their products. The company also offers a range of safe payment methods, including PayPal and Klarna.
However, there are some negative reviews for Pro:Direct Soccer, which is also part of Pro-Direct Sport Limited. Some customers have complained about issues with deliveries and customer service. There are also a few instances of customers experiencing problems with product defects and returns.
Overall, Pro:Direct Basketball, as part of the Pro-Direct Sport Limited group, offers a wide range of basketball products with various delivery and payment options. While there are some negative reviews regarding delivery and customer service for the soccer branch of the company, the majority of reviews for Pro:Direct Sport on Trustpilot are positive, indicating that most customers have had satisfactory experiences with their orders and deliveries.
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Pro:Direct Basketball's product range
Pro:Direct Basketball is a branch of Pro-Direct Sports Limited, which is the world's largest online performance sports and sports fashion store. They offer a wide range of basketball products, including shoes, clothing, equipment, and accessories for men, women, and children.
Their shoe collection includes brands such as Adidas, Nike, Jordan, Puma, and Under Armour, with styles like Air Jordan, Air Max, and Air Jordan 1 High Zoom. They also offer replica clothing, lifestyle clothing, and training clothing, as well as team wear for men's, women's, and kids' teams.
In addition to footwear and apparel, Pro:Direct Basketball also provides basketballs and fan apparel, including NBA jerseys worn by superstars like LeBron James, Giannis Antetokounmpo, and Kevin Durant. They also offer accessories, such as basketball helmets and cricket bats, which are built for cricketers who live for the moment.
Pro:Direct Basketball is committed to providing its customers with premium gear, fresh drops, and next-level performance wear. They guarantee that every item showcased on their website is absolutely genuine, sourced directly from trusted brands, and covered by the manufacturer's warranty. With a focus on customer satisfaction, they offer simple and easy returns and a range of safe payment methods.
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Frequently asked questions
Yes, Pro:Direct Basketball is a legitimate company that is a branch of Pro-Direct Sports Limited.
Pro:Direct Basketball offers its customers a wide variety of basketball products, including NBA jerseys, basketball shoes, basketballs, accessories, and fan apparel.
Pro:Direct Basketball stocks basketball shoes from brands such as Adidas, Nike, Jordan, Puma, and Under Armour. They also offer trainers such as Air Jordan, Air Max, and many more.
Pro:Direct Sport has a rating of 4.3 out of 5 stars on Trustpilot, with over 159,000 reviews. However, reviews for Pro:Direct Soccer, another branch of Pro-Direct Sports Limited, are less favourable, with a rating of 1.6 stars out of 222 reviews on Sitejabber.
Pro:Direct Basketball offers worldwide delivery starting from £3.99. They also offer unlimited free UK returns for PD Club Members.
