Helena Frye
DribbleUp offers smart sports equipment, including a smart basketball, that can be used with a membership that provides access to live and on-demand training sessions. The membership is a recurring subscription that renews automatically each month or year and can be managed or cancelled online at account.dribbleup.com. This article will provide a guide on how to cancel a DribbleUp basketball membership or subscription.
| Characteristics | Values |
|---|---|
| Cancellation Methods | Via the Live Chat feature on the DribbleUp website, by email to [email protected], through the DribbleUp app, or by logging in at account.dribbleup.com |
| Cancellation Timeframe | Cancel 24 hours before the subscription ends. If cancelling within 30 days of receiving the first piece of equipment, eligible for a full refund. If cancelling after 30 days, will not receive a refund. |
| Cancellation Fee | None |
| Other Notes | DribbleUp's All-Access Membership provides access to live and on-demand training sessions. It activates upon delivery and automatically renews monthly or yearly until canceled. |
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What You'll Learn
Cancelling DribbleUp via live chat
If you want to cancel your DribbleUp subscription, you can do so via the Live Chat feature on the DribbleUp website. You can also cancel your subscription by email. To do this, send an email to [email protected]. You can also manage your membership by logging in at account.dribbleup.com.
If you cancel within 30 days of receiving your first piece of DribbleUp equipment, you will be able to return the item for a full refund. If it has been more than 30 days, or you are not satisfied with a product that is not your first, you may still cancel your account, but you will not receive a refund for the product.
You can also cancel your subscription by logging into your DribbleUp Basketball account. In the menu section, look for "Billing", "Subscription", "Payment", "Manage account", or "Settings". Click the link, then follow the prompts to cancel your subscription.
If you have any issues with the cancellation process, you can contact DribbleUp's customer support team via chat or email.
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Cancelling via email
To cancel your DribbleUp Basketball subscription via email, you can contact DribbleUp's customer support team at [email protected]. It is important to note that your All-Access Membership begins automatically when your DribbleUp product is delivered, so be sure to cancel your subscription promptly if you no longer wish to be billed for the service.
When sending your cancellation request, be sure to provide the email address used for your original purchase. This will allow the customer support team to locate your account and address your concerns regarding the DribbleUp Basketball and any related charges. You may also be asked to provide additional information or context surrounding your cancellation request, such as the reason for cancellation or any issues you encountered with the product or service.
In your email, you can request a refund if you are eligible. According to DribbleUp's policy, if you cancel within 30 days of receiving your first piece of DribbleUp equipment, you will be eligible to return the item for a full refund. However, if it has been more than 30 days or you are cancelling a subscription for a product that is not your first, you may not receive a refund.
It is worth noting that some customers have reported challenges with cancelling their DribbleUp subscriptions and obtaining refunds. These experiences vary, and DribbleUp has also resolved some issues to the satisfaction of the customers. When sending your cancellation request, be sure to clearly communicate your intentions and provide any necessary information to facilitate the process.
Overall, cancelling your DribbleUp Basketball subscription via email involves contacting their customer support team, providing relevant account information, and clearly expressing your cancellation request. Don't forget to inquire about refunds if you are eligible, and be prepared to provide additional information if needed.
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Cancelling within 30 days
DribbleUp offers a 30-day money-back guarantee for new members. To cancel your DribbleUp Basketball subscription within 30 days of receiving your first piece of equipment, you can use any of the following methods:
Cancelling via Live Chat
You can cancel your subscription by using the Live Chat feature on the DribbleUp website. If you cancel within 30 days of receiving your first piece of equipment, you can return it for a full refund.
Cancelling via Email
You can cancel your subscription by sending an email to [email protected]. In your email, be sure to include the email address associated with your DribbleUp account, as well as any relevant details about your purchase.
Cancelling via Website
You can also cancel your subscription by logging into your DribbleUp account at account.dribbleup.com. Once logged in, navigate to the menu section and look for "Billing", "Subscription", "Payment", "Manage Account", or "Settings". Click on the relevant link and follow the prompts to cancel your subscription.
It's important to note that if you cancel your subscription after 30 days or if you are not satisfied with a product that is not your first purchase, you may still cancel your account, but you will not be eligible for a refund.
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Cancelling automatic payments
To cancel automatic payments for your DribbleUp Basketball subscription, you can follow these steps:
- Log in to your DribbleUp Basketball account.
- Navigate to the menu section and look for options such as "Billing", "Subscription", "Payment", "Manage Account", or "Settings".
- Click on the relevant link and follow the prompts to cancel your subscription. This may involve going to Settings, then your name, then "Subscriptions", and finally clicking on "Cancel Subscription".
- Additionally, you may need to manage your automatic payments through a payment service such as PayPal. Go to PayPal.com, click on "Settings", then "Payments", and finally "Manage Automatic Payments". From there, you can locate DribbleUp in your list of merchants and remove it.
It is recommended that you cancel your subscription 24 hours before it ends. You can cancel your subscription at any time by going to account.dribbleup.com. DribbleUp also offers a 30-day money-back guarantee for new members. If you cancel within 30 days of receiving your equipment, you may be eligible for a full refund.
If you are having difficulties with the cancellation process, you can reach out to DribbleUp's customer support team via email at [email protected], through live chat on dribbleup.com, or directly in the DribbleUp app.
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Cancelling before your next bill
If you want to cancel your DribbleUp Basketball subscription before your next bill, there are a few methods you can use.
Firstly, you can cancel your subscription online by logging into your DribbleUp Basketball account. From the menu section, look for "Billing", "Subscription", "Payment", "Manage account", or "Settings". Click on the relevant link, and follow the prompts to cancel your subscription.
Alternatively, you can cancel by reaching out to DribbleUp's customer support team via email at [email protected], through the live chat feature on dribbleup.com, or directly in the DribbleUp app. You can also call them to request cancellation. When contacting customer support, provide the email address used for your original purchase so that they can locate your account and address your concerns.
If you cancel your subscription within 30 days of receiving your first piece of DribbleUp equipment, you will be eligible to return the item for a full refund. If it has been more than 30 days, or you are not satisfied with a product that is not your first, you may still cancel your account, but you will not receive a refund.
It is important to note that the DribbleUp All-Access Membership, which provides access to live and on-demand training sessions, activates upon delivery of your equipment. This information is outlined during checkout, on the website, and in a follow-up email that includes steps to manage or cancel the membership.
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Frequently asked questions
You can cancel your subscription by logging into your DribbleUp account and looking for "Billing", "Subscription", "Payment", "Manage account", or "Settings" in the menu. Click on one of these, then follow the prompts to cancel your subscription.
Yes, you can still cancel your subscription even if you haven't received the basketball.
If you cancel within 30 days of receiving your first piece of DribbleUp equipment, you will be eligible for a full refund. If it has been more than 30 days, you may still cancel your account, but you will not receive a refund.
You can contact DribbleUp customer support by emailing [email protected], through the Live Chat feature on dribbleup.com, or directly in the DribbleUp app.
Yes, you can cancel your subscription through PayPal by going to "Settings" » "Payments" » "Manage Automatic Payments".
